Complaints Analyst I (Temporary 12 months)

Johnson & Johnson · Chihuahua, Mexico

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Role summary

Johnson & Johnson seeks a Complaints Analyst I for a 12-month temporary role in Ciudad Juarez, Mexico. The position involves documenting quality issues, managing customer complaints, and ensuring compliance with regulatory standards within the MedTech division.

What they're looking for

Bachelor's degree in computer science, engineering, physical, biological, or natural sciences
0–2 years quality, manufacturing, or regulatory experience in medical device or regulated industry
Knowledge of customer/commercial quality functions and regulatory standards
Data analysis and research capabilities

What you'll be doing

Document and coordinate business-critical quality issues in customer/commercial settings
Collect and distribute customer feedback, metrics, and key performance indicators
Execute customer complaint handling processes and maintain quality system elements
Analyze regulatory changes, external trends, and strategic implications
Escalate product quality and compliance issues through formal processes

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