Client Services Supervisor
Eurofins · Fairfield, OH
CommercialFull timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Eurofins seeks a Client Services Supervisor to lead a contact center team in Fairfield, Ohio. The role involves managing escalated client issues, overseeing workflow efficiency, developing training strategies, and fostering a high-performance culture focused on quality and service delivery.
What they're looking for
- Bachelor's degree or equivalent professional experience in supervisory role
- Proven leadership experience with demonstrated success
- Strong analytical and decision-making skills with KPI evaluation ability
- Excellent conflict resolution and interpersonal skills
- Proficiency in Microsoft Office and contact center software systems
- Ability to manage multiple priorities and present to senior leadership
- Experience building collaborative relationships and driving process improvement
What you'll be doing
- Handle escalated client concerns via multiple channels and coordinate resolutions
- Oversee daily work allocation and resource management to meet service level agreements
- Identify workflow inefficiencies and champion approved process improvements
- Develop and implement contact center training strategy for new hires and staff
- Conduct interviews, manage onboarding, provide feedback, and recognize employee performance
CompensationStarting at $52,000 based on education and experience
Privacy & handoff
This role links to Eurofins's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.