Client Services Lead

IQVIA · Bangalore, India

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Role summary

Client Services Lead at IQVIA in Bangalore manages client relationships and ensures contract fulfillment. The role involves coordinating with account teams, delivering quality products and services, and identifying growth opportunities within existing client accounts.

What they're looking for

Bachelor's degree
Four years of related work experience
One to two years as IQVIA Client Service Representative
Knowledge of client service practices and IQVIA products
Meeting facilitation, presentation, and training experience
Excel proficiency and strong communication skills
Problem-solving and customer service expertise

What you'll be doing

Ensure contract fulfillment and handle ad-hoc client requests to maintain satisfaction
Serve as primary contact for assigned clients, proactively supporting their business needs
Review and verify product deliverables meet client specifications for quality and timeliness
Identify revenue expansion opportunities and guide clients on maximizing IQVIA product usage
Monitor performance against service agreements and conduct client training as needed

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Date posted5 days ago

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