Care Manager – Patient Support Call Center -Remote
IQVIA · Phoenix, AZ +7 more
Medical AffairsFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Remote care manager position supporting patient assistance and insurance navigation for pharmaceutical programs. Responsibilities include contacting insurance companies for eligibility verification, managing prior authorizations, and assisting patients with copay assistance enrollment. Contract role with potential conversion to full-time employment.
What they're looking for
- High school diploma or equivalent
- Minimum one year medical billing, reimbursement, or insurance verification experience
- Minimum three months data entry experience with typing speed of 30+ wpm
- Advanced proficiency with Microsoft Office Suite and soft phone systems
- Exceptional written and verbal communication skills
- Strong attention to detail and computer navigation abilities
- Private HIPAA-compliant workspace with wired internet connection
What you'll be doing
- Contact insurance companies to obtain eligibility information and perform benefit investigations
- Make outbound and answer inbound calls to assist with pharmacy-related services and documentation
- Check prior authorization status and provide appeals support for patients
- Enroll patients in manufacturer and nonprofit copay assistance programs
- Maintain quality standards, report adverse events, and adhere to HIPAA guidelines
Compensation$22.00–$23.00 per hour
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.