Call Center Section Manager (Dallas, TX)
Abbott · Irving, TX
CommercialFull-time$87k–$173kCompany career page
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Role summary
Abbott seeks a Call Center Section Manager in Dallas to supervise a technical customer support team of 10-18 professionals in a blended inbound/outbound environment. The role involves managing quality systems compliance, customer training delivery, and technical issue resolution for diagnostic products serving healthcare customers across the United States.
What they're looking for
- Bachelor's degree in Life Sciences, Medical Technology, Engineering, or related field
- Technical product expertise with diagnostic products and delivery platforms
- Knowledge of call center operations, metrics, and critical technology systems
- Experience supervising teams in Quality Systems and FDA-regulated environments
- Proven ability to coach and develop technical professionals
- Resource planning and personnel administration experience
- Knowledge of regulations and standards affecting IVDs and biologics
What you'll be doing
- Supervise technical customer support team responsible for receiving, assessing, and resolving customer technical issues and product complaints
- Implement and maintain effectiveness of quality systems across the group to achieve cGMP/ISO and FDA compliance
- Oversee training content development and delivery of customer training programs across multiple product platforms
- Manage financial performance and resource allocation for products representing $20-50 million in annual sales
- Cultivate relationships with internal and external customers across hospital labs, reference labs, blood banks, and physician offices
Privacy & handoff
This role links to Abbott's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.