BILINGUAL (English/Spanish) Cust Svc Support Rep - 11am-8pm EST - Remote - Patient Billing - Sourcing
Labcorp · Burlington, NC
Supply Chain & LogisticsFull timeCompany career page
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Role summary
Labcorp seeks a bilingual English/Spanish customer service representative for its Revenue Cycle Management Division to handle patient billing inquiries. The role involves managing 80+ inbound calls daily, processing payment plans, and resolving billing issues while maintaining performance targets in a remote setting.
What they're looking for
- High school diploma or GED equivalent
- Fluent bilingual proficiency in English and Spanish
- Minimum one year customer service experience
- Ability to navigate multiple computer systems and applications
- Strong attention to detail and organizational skills
- Alphanumeric data entry proficiency
What you'll be doing
- Answer 80+ inbound calls daily from patients, providers, and insurance carriers in English and Spanish
- Establish and initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient billing inquiries during calls
- Maintain performance goals and metrics in a fast-paced environment
- Develop proficiency with billing processes through structured training program
Compensation$17.75-$21.00 per hour
Privacy & handoff
This role links to Labcorp's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.