Associate Quality Complaints
Amgen · Hyderabad, India
QualityFull-timeCompany career page
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Role summary
Associate Quality Complaints role at Amgen in Hyderabad manages the end-to-end global complaint process and system, ensuring compliance with quality standards. The position handles complaint investigations, customer feedback evaluation, and drives continuous improvement across the organization.
What they're looking for
- Bachelor's degree and 3-5 years in pharma, life sciences, or biotechnology
- Or Master's degree and 2-4 years in pharma, life sciences, or biotechnology
- Quality or manufacturing experience in biotech, medical device, or pharmaceutical industry
- Strong verbal and written communication skills with attention to detail
- Proficiency in MS Office applications and process management systems
- Understanding of quality management systems and applicable manufacturing processes
What you'll be doing
- Conduct complaint investigations on customer feedback and product complaint records
- Evaluate and manage customer feedback records to closure per procedures
- Ensure quality and compliance of complaint records with applicable standards
- Support controlled document review and approval workflows in system
- Manage assigned projects with proactive communication and status tracking
Privacy & handoff
This role links to Amgen's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.