Associate Director, US Oncology, Treatment Site Operations Coordinator (TSOC) Lead
Merck · North Wales (upper Gwynedd), PA +1 more
Clinical OperationsRemoteFull-time$157k–$247kCompany career page
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Role summary
Merck seeks an Associate Director to lead Treatment Site Operations Coordinators supporting launch of an mRNA-based individualized neoantigen therapy. The role involves building and managing a centralized coordination team that orchestrates patient cases and stakeholder communication across a complex treatment ecosystem.
What they're looking for
- Bachelor's degree (MBA preferred)
- Minimum 5 years pharmaceutical, biotechnology, or healthcare operations experience
- Experience leading customer-facing operations or patient services organizations
- Demonstrated ability coordinating across multiple internal teams and external stakeholders
- Strong operational execution, project management, and organizational skills
- Proven experience establishing operational processes and service standards
- Exceptional communication and stakeholder management capabilities
What you'll be doing
- Build and lead Treatment Site Operations Coordinator organization with team structure and performance expectations
- Oversee centralized case management and active patient coordination across treatment journey
- Establish and manage operational escalation processes for issue resolution and customer experience
- Drive visibility and transparency through status updates and stakeholder coordination
- Lead continuous improvement initiatives to enhance operational efficiency and treatment completion rates
Key requirements
- Therapeutic area
- Oncology
Privacy & handoff
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