Associate Client Services Lead
IQVIA · Sofia, Bulgaria
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Role summary
IQVIA seeks an Associate Client Services Lead to manage sponsor relationships and oversee clinical trial payment programs in Sofia. The role involves coordinating study activities, ensuring sponsor satisfaction, and collaborating with cross-functional teams to deliver operational excellence throughout the clinical trial lifecycle.
What they're looking for
- Bachelor's degree or equivalent education and experience
- Strong organizational skills managing multiple priorities simultaneously
- Excellent written and verbal communication abilities
- Customer-focused mindset with commitment to service delivery
- Strong analytical and problem-solving capabilities
- Detail-oriented with ability to meet demanding deadlines
- Proficiency in Microsoft Office Suite, SharePoint, and SAP Business One or similar systems
What you'll be doing
- Serve as primary contact for assigned sponsors and clinical trial studies, building strong relationships
- Manage study timelines, oversee initiation activities, and coordinate project stakeholder communications
- Collaborate with Site Solutions and Data Operations teams to ensure timely resolution of payment and operational issues
- Monitor study progress, identify challenges, and facilitate change orders throughout project lifecycle
- Ensure compliance with IQVIA processes, financial controls, and sponsor-specific requirements including SSAE 18 standards
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.