Associate Administrator, Customer Service Operations
Cencora · Bogota, Colombia
CommercialFull timeCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Cencora seeks an Associate Administrator for Customer Service Operations in Bogota to manage routine client issues, coordinate across internal teams, and support process improvements. The full-time, hybrid position requires a bachelor's degree and advanced English proficiency.
What they're looking for
- Bachelor's degree in business administration, operations management, information technology, or related field
- Advanced English proficiency in written and conversational communication
- Less than 2 years of experience in customer operations, service delivery, or account management
- Certification in customer service, operations management, or project management preferred
- Knowledge of operational processes and technical service procedures
What you'll be doing
- Handle routine client operational issues and service requests; escalate complex matters appropriately
- Coordinate with account management, client services, technology, and operations teams on service delivery
- Communicate with clients to understand operational needs and address service concerns
- Identify process improvement opportunities and document issues for knowledge sharing
- Perform troubleshooting for operational systems using established procedures
Privacy & handoff
This role links to Cencora's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.