Analista Jr. de Customer Service Cluster sur

Johnson & Johnson · Distrito Capital, Colombia

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Role summary

Junior customer service analyst position supporting Johnson & Johnson's southern cluster region. The role manages order administration, customer inquiries, billing activities, and cross-functional collaboration to resolve customer needs in Bogotá, Colombia.

What they're looking for

Bachelor's degree in business administration, industrial engineering, or related field
Minimum 2 years experience in customer service, logistics, or order administration
Knowledge of customer service processes and client relationship management
Proficiency with Microsoft Office suite
SAP knowledge (preferred)
Salesforce knowledge (preferred)
Strong written and verbal communication skills

What you'll be doing

Manage order administration activities including delivery scheduling and appointment coordination
Process customer orders and track new and existing order status
Provide customer support and address client inquiries
Handle billing activities including invoice issuance and corrections
Collaborate with finance and other departments on credits, debits, and special billing requirements

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Date posted2 days ago

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