Administrator I, Customer Service Operations
Cencora · Bogota, Colombia
CommercialFull timeCompany career page
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Role summary
Administrator I, Customer Service Operations role at Cencora in Bogota, Colombia. Responsible for monitoring service delivery performance, coordinating process improvement initiatives, managing cross-functional stakeholder coordination, and implementing quality assurance activities within pharmaceutical distribution operations.
What they're looking for
- Bachelor's degree in business administration, operations management, supply chain management, or healthcare administration
- 2+ years customer service operations or process improvement experience in healthcare or pharmaceutical distribution
- ITIL 4 Foundation, Lean Six Sigma Yellow/Green Belt, COPC, PRINCE2, or PMP certification preferred
What you'll be doing
- Monitor service delivery performance metrics and implement corrective actions to maintain service level agreements
- Conduct workflow analyses and implement process improvements to reduce cycle times and enhance customer experience
- Coordinate communication and issue resolution between customer care, operations, quality assurance, IT, and regional offices
- Create dashboards and reports analyzing service trends; present insights and recommendations to management
- Support quality reviews, compliance monitoring, and training coordination for new processes or systems
Privacy & handoff
This role links to Cencora's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.